At Rahuls, customer satisfaction is our top priority, and we want you to be delighted with your purchase. Our Refund Policy outlines the terms and conditions for refunds, returns, and exchanges. By making a purchase on our website, you agree to the following policy:
1. Return Eligibility:
- To be eligible for a refund or return, the item must be unused, unopened, and in the same condition as when you received it.
- Perishable or consumable goods, such as spices, are exempt from being returned unless they are damaged or defective.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team at [support@rahuls.com] within [X] days of receiving the product.
- Provide detailed information and, if possible, include photographs of the damaged or defective item.
3. Refund Process:
- Refunds will be processed within [X] business days of receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used during the purchase.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, except in cases where the return is due to a Rahuls error (e.g., wrong item shipped).
- We recommend using a trackable shipping service for returns.
5. Exchanges:
- If you wish to exchange an item, please contact us at [support@rahuls.com]. Exchanges are subject to product availability.
6. Non-Refundable Items:
- Gift cards and promotional items are non-refundable.
7. Cancellation Policy:
- Orders may be canceled within [X] hours of placement. Once an order is processed for shipping, it cannot be canceled.
8. Contact Us:
- If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [support@banaofresh.com] or [Your Customer Support Number].
Note: This Refund Policy is subject to change without prior notice. Any changes will be effective immediately and will be reflected on this page.
Thank you for choosing Rahuls. We appreciate your trust in our products, and we are committed to providing you with the best possible customer experience.